Table 2 Overview of initial themes during analytical step 1; groups and subgroups in analytical step 2 during the first and second phase (after discussion with co-authors)
Analytical step 1 | Analytical step 2 | |||
|---|---|---|---|---|
Initial themes | Groups (first draft) | Subgroups (first draft) | Category headings (final draft) | Sub-categories (final draft) |
Common understanding of the situation | User friendliness | Unexpected technology Possible technological and human barriers | The unexpected option of video streaming | Anticipations to technology Obstacles when activating video streaming |
Increased safety | Ease of communication | Difficulties explaining Afraid to say/do the wrong thing What the caller believed was useful to the dispatcher | Increased sense of safety | Feeling safer by showing than telling Shifting the responsibility |
User friendliness | ||||
Discomforts | Feeling of safety | Reassurance Guidance | ||
Guidance | Experienced discomfort | The perspective of the patient Increased stress | Emotional discomforts | The societal taboo of filming ill or injured persons Increased stress in the situation |
Experience by the patient of being filmed |