Table 3 Characteristics of the EMS re-contact

Outcome of the re-contact

N = 984

 ED/CCU

665 (68%)

 Non-Conveyance

258 (26%)

 Direct hospital admission

42 (4%)

 Outpatient clinic

14 (1.5%)

 Death

5 (0.5%)

Care-process characteristics

 Medical specialism

N = 661

  Cardiology

76 (14%)

  Surgery/traumatology

30 (5.5%)

  Pulmonology

68 (12.5%)

  Neurology

86 (16%)

  Internal medicine

208 (38%)

  Pediatrics (including neonatology)

19 (3.5%)

  Psychiatry (including panic disorders)

52 (9.5%)

  Gynecology/obstetrics

5 (0.5%)

Missing

117 (18%)

 Medical specialism same as initial contact

  Yes

340 (51%)

  No

204 (31%)

  Unknown

117 (18%)

Run Characteristics

 Urgency level

  A1 (arrival < 15 min

331 (50%)

  A2 (arrival < 30 min)

229 (35%)

  B (planned ambulance care)

101 (15%)

 Applicant

  Citizen/112

199 (30%)

  General practitioner

222 (33.5%)

  GP out-of-hours service

66 (10%)

  Other healthcare professional¹

43 (6.5%)

  Non-healthcare professional²

12 (2%)

  Unknown

118 (18%)

 Time of day

  Day 08:00–17:00;

333 (50.5%)

  Evening, 17:01–23:59;

207 (31%)

  Night, 00:00–07:59

121 (18.5%)